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Bright Systems Limited runs solaCare.
Bright Systems Limited, subsidiaries and affiliates ("BSL" or "we") respect your preferences concerning the treatment of personal information that we may collect from your use of the solaCare.com web sites.
This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the web site, and in offline transactions such as email. We generally make far less use of the data than is outlined in the policy.
At SolaCare, we take privacy very seriously. This
policy tells You how we treat personal information. Please read this
Policy carefully, as your use of our service is on the basis that you
have done so.
our service is on the basis that you have done so, and consent to the
terms, and agree to be bound by them.
SolaCare is a provider of online communication
software that gives you real-time communication with your staff,
parents and pupils. The Service keeps Data about how to contact the
school or individual. That Data can include personal information.
“Personal information” is information about an
identifiable individual, and may include information such as the
individual’s name, email address and mobile telephone number.
SolaCare may collect personal information directly
from You when You:
register to use
use the Service,
post to SolaCare
support team, and
visit our Website.
Were you to refuse to provide information asked
for it may affect our ability to provide You the Service.
SolaCare may ask You for information about someone
else. Under such circumstances You must ensure that You are
authorised to disclose that information to SolaCare and that SolaCare
may directly use and disclose such information for the purposes
described in this Policy.
You must take reasonable steps to ensure the
individual concerned is aware of and/or consents to the various
matters detailed in this Policy, including the fact that their
personal information is being collected, the purposes for which that
information is being collected, the intended recipients of that
information, the individual's right to obtain access to that
information, SolaCare’s identity, and how to contact SolaCare.
If we need You to , You must also assist SolaCare
with any requests by the individual to access or update the personal
information You have collected from them and entered into the
SolaCare collects Your personal information only
to provide You with the Service and any related services You may
request. In doing so, SolaCare may use the personal information we
have collected from You for purposes related to the Services
notify You of new
or changed services offered in relation to the Service,
marketing or training relating to the Service,
assist with the
resolution of technical support issues or other issues relating to
comply with laws
and regulations in applicable jurisdictions, and
communicate with You.
By using the Service, You consent to Your personal
information being collected, held and used in this way and for any
other use You authorise. SolaCare will only use Your personal
information for the purposes described in this Policy or with Your
It is Your responsibility to keep Your password to
the Service safe. You should notify us as soon as possible if You
become aware of any misuse of Your password, and immediately change
your password within the Service or via the “Forgotten
By using the Service, You agree that SolaCare can
access, aggregate anonymous data SolaCare has collected from You.
This data will not identify You or any other individual.
SolaCare may use this aggregated data to:
how the Service is being used,
customers with further information regarding the uses and benefits
of the Service,
to improve the Service.
All Data, including personal and non-personal
information, that is entered into the Service by You, or
automatically imported on Your instruction, is transferred to
SolaCare’s servers as a function of transmission across the
Internet. By using the Service, You consent to Your personal
information being transferred to our servers as set out in this
Currently our servers are located in the United
Kingdom, primarily by UKFast, and Your personal information will be
routed through, and stored on, those servers as part of the Service.
UKFast complies with ISO2700. If the location of our servers change
in the future, we will update this Policy. You should review our
Policy regularly to keep informed of any updates.
By providing Your personal information to
SolaCare, You consent to SolaCare storing Your personal information
on servers hosted in the UK. While Your personal information will be
stored on servers located in the UK, it will remain within SolaCare’s
effective control at all times. The server host’s role is
limited to providing a hosting and storage service to SolaCare, and
we’ve taken steps to ensure that our server hosts do not have
access to, and use the necessary level of protection for, Your
If You do not want Your personal information to be
transferred to a server located in the UK, You should not provide
SolaCare with Your personal information or use the Service.
SolaCare is committed to protecting the security
of Your personal information and we take all reasonable precautions
to protect it from unauthorised access, modification or disclosure.
Your personal information is stored on secure servers that have SSL
Certificates issued by leading certificate authorities Comodo, and
all Data transferred between You and the Service is encrypted. You
can find out more about our security arrangements and our data
protection measures on our security page.
However, the Internet is not in itself a secure
environment and we cannot give an absolute assurance that Your
information will be secure at all times. Transmission of personal
information over the Internet is at Your own risk and You should only
enter, or instruct the entering of, personal information to the
Service within a secure environment.
We will advise You at the first reasonable
opportunity upon discovering or being advised of a security breach
where Your personal information is lost, stolen, accessed, used,
disclosed, copied, modified, or disposed of by any unauthorised
persons or in any unauthorised manner.
SolaCare will only disclose the personal
information You have provided to us to entities outside the SolaCare
group of companies if it is necessary and appropriate to facilitate
the purpose for which Your personal information was collected
pursuant to this Policy, including the provision of the Service.
SolaCare will not otherwise disclose Your personal
information to a third party unless You have provided Your express
consent. However, You should be aware that SolaCare may be required
to disclose Your personal information without Your consent in order
to comply with any court orders, subpoenas, or other legal process or
investigation including by tax authorities, if such disclosure is
required by law. Where possible and appropriate, we will notify You
if we are required by law to disclose Your personal information.
The third parties who host our servers do not
control, and are not permitted to access or use Your personal
information except for the limited purpose of storing the
information. This means that, for the purposes of the UK Data
Protection Act SolaCare does not currently “disclose”
personal information to third parties.
If You choose to pay for the Service by credit
card, Your credit card details are not stored by the Service and
cannot be accessed by SolaCare staff. Your credit card details are
encrypted and securely stored by our payments handler.
It is Your responsibility to ensure that the
personal information You provide to us is accurate, complete and
up-to-date. You may request access to the information we hold about
You, or request that we update or correct any personal information we
hold about You, by setting out Your request in writing and sending it
to us at email@example.com
SolaCare will process Your request as soon as
reasonably practicable, provided we are not otherwise prevented from
doing so on legal grounds. If we are unable to meet Your request, we
will let you know why. For example, it may be necessary for us to
deny Your request if it would have an unreasonable impact on the
privacy or affairs of other individuals, or if it is not reasonable
and practicable for us to process Your request in the manner You have
requested. In some circumstances, it may be necessary for us to seek
to arrange access to Your personal information through a mutually
agreed intermediary (for example, the Subscriber).
We’ll only keep Your personal information
for as long as we require it for the purposes of providing You with
the Service. However, we may also be required to keep some of Your
personal information for specified periods of time, for example under
certain laws relating to corporations, money laundering, and
financial reporting legislation.
In providing the Service, SolaCare utilises
"cookies". A cookie is a small text file that is stored on
Your computer for record-keeping purposes. A cookie does not identify
You personally or contain any other information about You but it does
identify Your computer.
We and some of our affiliates and third-party
service providers may use a combination of “persistent cookies”
(cookies that remain on Your hard drive for an extended period of
time) and “session ID cookies” (cookies that expire when
You close Your browser) on the Website to, for example, track overall
site usage, and track and report on Your use and interaction with ad
impressions and ad services.
You can set your browser to notify You when You
receive a cookie so that You will have an opportunity to either
accept or reject it in each instance. However, You should note that
refusing cookies may have a negative impact on the functionality and
usability of the Website.
We do not respond to or honour “Do Not
Track” requests at this time.
SolaCare may send you emails about new service
features. You can opt out of these.
It is possible to obtain your data from our
service in electronic format. SolaCare has no control over, and
takes no responsibility for, the privacy of such data once this has
If You wish to complain about how we have handled
Your personal information, please provide our Privacy Officer with
full details of Your complaint and any supporting documentation:
by letter to The Privacy Officer, Bright
Systems Limited, Shawfield, Laughton, Lewes, East Sussex, BN8 6BY,
Our Privacy Officer will endeavour to:
provide an initial
response to Your query or complaint within 10 business days, and
investigate and attempt to resolve Your query
or complaint within 30 business days or such longer period as is
necessary and notified to you by our Privacy Officer.
SolaCare reserves the right to change this Policy
at any time, and any amended Policy is effective upon posting to this
Website. SolaCare will make every effort to communicate any
significant changes to You via email or notification via the Service.
Your continued use of the Service will be deemed acceptance of any
Last updated: April 2015